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This section describes how to configure Multi-Factor Authentication.

Multi-Factor Authentication (MFA) is a system that enhances identity verification by adding authentication via an authentication app, in addition to your Email address and Password.

While Normal login only requires "email address and password (knowledge-based information)" for authentication, enabling Multi-Factor Authentication adds the requirement to enter a "one-time password displayed on a mobile device (possession-based information)."

Combining multiple authentication factors reduces the risk of unauthorized Login compared to single-factor authentication.

Open [Admin settings] → [ Multi-Factor Authentication ]

2. Turn on [Enable Multi-Factor Authentication]

A message Displaying [Multi-factor authentication has been enabled] will appear, and multi-factor authentication will be applied to all Users in the Tenants.

Open [Admin settings] → [ Multi-Factor Authentication ]

2. Turn OFF [Enable Multi-Factor Authentication]

A message stating [Multi-factor authentication has been disabled] will be displayed, and all users in the Tenants' multi-factor authentication will be Deactivate.

If a user cannot login, such as when they lose a device with Multi-Factor Authentication set up, the IT Administrator can Reset the authentication information to allow re-configuration.

Open [Admin settings] → [ User ]

2. Hover over the User you want to Reset, click [...], and Select [Reset Multi-Factor Authentication]

3. Review the message and click [Reset]

A message Displaying [Multi-factor authentication has been reset] will appear, and the target User's Multi-factor authentication settings will be reset.

The user will receive an email with the subject line "LegalOn One-Time Password Settings Reset." Please follow the steps in " Login Enabled by Multi-Factor Authentication " to reconfigure.