This document has been generated with machine translation.

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Multi-Factor Authentication (MFA) is a mechanism that strengthens user verification by adding authentication via an authentication app in addition to an Email address and Password.

While normal logins rely solely on an “email address and password (knowledge-based factors)” for authentication, enabling Multi-Factor Authentication requires you to also enter a “one-time password displayed on your mobile device (possession-based factor).”

By combining multiple authentication factors, it is possible to reduce the risk of unauthorized Logins compared to single-factor authentication.

1. Open [Admin settings] → [ Multi-Factor Authentication ]

2. Turn on [Enable Multi-Factor Authentication]

A message stating [Multi-factor authentication has been enabled] will display, and Multi-Factor Authentication will be applied to all Users in the Tenants.

1. Open [Admin settings] → [ Multi-Factor Authentication ]

2. Turn off [Enable Multi-Factor Authentication]

A message stating [Multi-factor authentication has been disabled] will display, and Multi-factor authentication will be deactivated for all Users in the Tenants.

If a user is unable to log in—for example, if they have lost a device on which Multi-Factor Authentication was set up—the IT Administrator can reset their authentication credentials to allow the user to reconfigure the settings.

1. Open [Admin settings] → [ Users ]

2. Click [...], then select [Reset Multi-Factor Authentication] for the User you want to reset

3. Review the message and click [Reset]

A message stating “Multi-factor authentication has been reset” will display, and the User’s multi-factor authentication settings will be reset.

The user will receive an email with the subject line “LegalOn One-Time Password Settings Reset.” Please follow the steps in “ Login Using Multi-Factor Authentication ” to reconfigure the settings.