This document has been generated with machine translation.
This section describes the login method when Multi-Factor Authentication is enabled.
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Prepare in Advance
To use Multi-Factor Authentication, the following preparations are required.
Prepare a device (such as a smartphone) that is enabled for authentication
You must have this device with you and the authentication app in Status available during Login.
2. Install an authentication app
Install an authentication app on the device enabled for authentication. Representative authentication apps include the following:
Google Authenticator (Google Authenticator System)
Microsoft Authenticator
Register with the authentication app and log in
Follow the Normal " Login " procedure and enter your email address and password
2. Launch the authentication app you installed in " Prepare in advance," then scan the QR code displayed on the [Enter your password] screen
3. Enter your password displayed in the authentication app and click [Continue]
After your first Login completes, your account will be added to the authentication app.
For subsequent logins, the following screen will appear after entering your email address and password. Launch the authentication app on your device, enter the displayed one-time password, and please enter to log in.
Additional Notes
If the QR code cannot be scanned, click [Having trouble scanning?] to obtain a setup key.
Enter the setup key into your authentication app to add the account to it.
Troubleshooting
Unable to login even after entering your password:
Please try the following steps in order:
① Re-enter the latest one-time password
The one-time password may have expired. Wait for the password to refresh, then please enter the updated password.
② Restart the authentication app
The authentication app may not be functioning correctly. Close the app, restart it, and then verify the password from the app.
③ Reset Multi-Factor Authentication settings
If steps ① and ② do not resolve the issue, please try resetting your Multi-Factor Authentication.
Request your IT Administrator to reset your Multi-Factor Authentication settings. Then, add your account to the authentication app again by following the " Register with the authentication app and log in " procedure.
*Refer to " Set up Multi-Factor Authentication " for the Reset procedure.
Frequently Asked Questions
Q. Can I use authentication methods other than the app, such as SMS or email?
A. No. While the release date is undetermined, we are considering developing this feature in phases.
Q. I changed my device model after installing the authentication app. What should I do?
If you can no longer use the authentication app due to a device change, you must Reset Multi-Factor Authentication. Request your IT Administrator to Reset Multi-Factor Authentication settings, then add your account to the authentication app again by following the steps in " Register with the Authentication App and Log In ".
*Refer to " Setting Up Multi-Factor Authentication " for the Reset procedure.
Q. I lost the device with the authentication app installed. What should I do?
A. If you lose your device, you must Reset Multi-Factor Authentication on a new device. Request your IT Administrator to Reset Multi-Factor Authentication settings, then add your account to the authentication app again by following the " Register with the authentication app and log in " procedure.
*For Reset Multi-Factor Authentication, refer to " Setting Up Multi-Factor Authentication ".