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Preparations
To enable Multi-Factor Authentication, the following preparations are required.
1. Prepare a device (such as a smartphone) to be used for authentication
When logging in, you must have this device with you and ensure that the authentication app is Enabled.
2. Install an authentication app
Please install an authentication app on the device you will use for authentication. Common authentication apps include the following:
Google Authenticator (Google Authentication System)
Microsoft Authenticator
Register with the authentication app and Login
1. Follow the Normal " Login " procedure and enter your email address and password
2. Launch the authentication app you installed during the “Preparation ” step, and scan the QR code displayed on the [Enter Your Password] screen
3. Enter your one-time password displayed in the authentication app, then click [Continue]
Once you’ve completed the first login, your account will be added to the authentication app.
On subsequent logins, the following screen will appear after you enter your email address and password. Launch the authentication app on your device, please enter the one-time password displayed there, and log in.
Note
If the QR code cannot be scanned, click [Having trouble scanning?] to obtain a setup key.
You can add your account to the authentication app by entering the setup key into it.
Troubleshooting
Unable to log in even after entering your password:
Please try the following steps in order.
① Re-enter the New one-time password
The one-time password may have expired. Please wait for the password to refresh, then enter your updated password.
② Restart the authentication app
The authentication app may not be working properly. Close the app, restart it, and then check the Password.
③ Reset Multi-Factor Authentication settings
If the problem persists after trying steps ① and ②, please try resetting your Multi-Factor Authentication settings.
Ask your IT Administrator to reset your Multi-Factor Authentication settings, then add your account to the authentication app again by following the steps in “ Register with the Authentication App and Log In.”
*For instructions on how to reset your settings, see “ Set Up Multi-Factor Authentication.”
Frequently Asked Questions
Q. Can I use authentication methods other than the app, such as SMS or email?
A. No. While a release date has not yet been determined, we are considering developing this feature in phases.
Q. I changed to a new device on which I had the authentication app installed. What should I do?
A. If you can no longer use the authentication app—for example, due to a device change—you will need to reconfigure Multi-Factor Authentication. Ask your IT Administrator to reset your Multi-Factor Authentication settings, then add your account to the authentication app again by following the steps in “ Register with the Authentication App and Log In.”
*For instructions on how to reset your settings, see “ Set Up Multi-Factor Authentication.”
Q. I lost the device on which I had installed the authentication app. What should I do?
A. If you lose your device, you’ll need to reconfigure Multi-Factor Authentication on a new device. Ask your IT Administrator to reset your Multi-Factor Authentication settings, then follow the “Register with the Authentication App and Log In ” steps to add your account to the authentication app again.
*For instructions on how to reset the settings, see “ Setting Up Multi-Factor Authentication.”