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If you haven't received an email or have accidentally deleted it, please check the following steps in order.
If you haven't received the email
1. Check your spam folder
Please check to see if the following automated email has been filtered into your spam folder.
Subject: "You have been invited to LegalOn" From: LegalOn < no-reply@legalon-cloud.com > |
*If your email client has a "safe list" or similar setting, please add the " legalon-cloud.com " domain.
2. Confirmed the Email address registered with LegalOn
If the "legalon-cloud.com" domain is not blocked in your email client and you still haven’t received the password reset email, there may be an error in the Email address you registered with LegalOn.
Please ask your IT Administrator to verify the Email address registered with LegalOn.
3. Request that the IT Administrator re-invite you
If you were unable to receive the email due to an omission in your safe list or similar settings, please ask your IT Administrator to Reinvite you.
*For instructions on how to reinvite a User, please refer to " Invite Users - Reinvite Users."
If you have deleted the email
Please refer to " 3. Ask the IT Administrator to Reinvite you " above.