This document has been generated with machine translation.
Check the error message and follow the instructions.
This section describes what to do if an error occurs when logging in to LegalOn.
Please check the following according to the error message displayed.
"Email address or password is incorrect" or "The format of the email address is incorrect" is displayed
This message is displayed when the email address or password you entered is incorrect. Please enter the correct information.
Related
The message "The link has expired" is displayed.
This message is displayed when the URL for the password setting screen has expired. Please ask your IT Administrator to reinvite you, or click [Return to login screen] to reset your password.
* For instructions on how to reset your password, please refer to " Resetting your password ".
"Link is disabled" is displayed
This message appears when your invitation has been canceled by the IT administrator. For details, please contact your IT administrator.
"This account has been locked due to multiple failed login attempts. An email to unlock your account has been sent to your registered email address."
This message appears when your account has been locked due to multiple failed login attempts with an incorrect password.
In this case, the following automatic email will be sent to your registered email address.
Subject: "Your LegalOn account has been locked." From: LegalOn < no-reply@legalon-cloud.com> > |
Please unlock your account using the unlock URL provided in the email. If the account unlock is successful, "Account Unblocked" will be displayed.
If the unlock URL has expired, reset your password by following the instructions in " Reset Password ".
The message "There is a problem with your active account. Please log in again." is displayed.
This message appears when you access from a network other than those allowed by the IP address connection restriction option, or when your account has been suspended while you are logged in. For details, contact your IT administrator.
If the problem persists, please contact our support team.
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