LegalOn

<b>This document has been generated with machine translation.</b>

Here are the steps to take if an error occurs while you are trying to log in to LegalOn.

Please check the following based on the error message displayed.

"Invalid email address or Password" or "The format of the email address is incorrect." is displayed

This message displays when the email address or password you entered are incorrect. Please enter the correct information.

- <a href="https://help.legalon-cloud.com/ja/articles/11891424">Q. How can I verify my Email address if I’ve forgotten it?</a>
- <a href="https://help.legalon-cloud.com/ja/articles/11891414">Q. How can I reset my Password if I’ve forgotten it?</a>

<br> This message displays when the URL for the password reset page has expired. Please ask your IT Administrator to reinvite you, or click [Return to login screen] to reset your password.

*For instructions on how <a href="https://help.legalon-cloud.com/ja/articles/9122866-%E3%83%91%E3%82%B9%E3%83%AF%E3%83%BC%E3%83%89%E3%82%92%E5%86%8D%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B">to reset your Password</a>, please refer to " <a href="https://help.legalon-cloud.com/ja/articles/9122866-%E3%83%91%E3%82%B9%E3%83%AF%E3%83%BC%E3%83%89%E3%82%92%E5%86%8D%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B">Reset Your Password</a>."

This message displays when your invitation has been revoked by the IT Administrator. Please contact your IT Administrator for details.

"This account has been locked due to multiple failed login attempts. An email to unlock the account has been sent to your registered email address."

This message displays when your account has been locked after multiple login failures with an incorrect password.

In this case, the following automated email will be transmitted to your registered Email address.

Please unlock your account using the unlock URL provided in the email. If the account unlock is successful, [Account Unblocked] will be displayed.

If the unlock URL has expired, please reset your password using the method described in " <a href="https://help.legalon-cloud.com/ja/articles/9122866-%E3%83%91%E3%82%B9%E3%83%AF%E3%83%BC%E3%83%89%E3%82%92%E5%86%8D%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B">Reset Password</a>."

"There is a problem with your active account. Please log in again." is displayed

This message displays if the IP address connection restriction option is enabled and you are accessing the system from a network other than those approved, or if your account is suspended while you are logged in. Please contact your IT Administrator for details.

___________________________________________________________

If the issue persists, <a href="https://help.legalon-cloud.com/ja/articles/9172688-h4-100-10_%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%82%92%E5%8F%97%E3%81%91%E3%82%8B">please contact</a> our support team.

* Clicking the leftmost icon (the frowny face) under "Did this answer help?" at the bottom of the page will open a chat window.

Please review the error message and follow the instructions provided.

An error message is displayed and I can't log in

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An error message is displayed and I can't log in

"Invalid email address or Password" or "The format of the email address is incorrect." is displayed

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"This account has been locked due to multiple failed login attempts. An email to unlock the account has been sent to your registered email address."

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