This document has been generated with machine translation.
Please review the Error message and follow the instructions provided.
This section describes how to handle errors that occur when attempting to login to LegalOn.
Please check the following based on the error message displayed.
If you see "[Email address or password is incorrect]" or "[The format of the email address is incorrect]"
This appears when the entered email address or password is incorrect. Please enter the correct information.
Related Articles
[Link has expired] is displayed
This message displays when the URL for the password setup screen has expired. Please request a Reinvite from your IT Administrator or click [Return to login screen] to reset your password.
*For reset instructions, see " Reset Your Password ".
[Disabled Link] is displayed
This displays when the invite has been canceled by the IT Administrator. Please contact your IT Administrator for Details.
[This account has been locked due to multiple Login failed attempts. An unlock email has been sent to your registered Email address. Email sent. ]
This displays when your account is locked due to multiple login failures with an incorrect password.
In this case, the following automated email transmission will be sent to your registered Email address.
Subject: "Your LegalOn Account has been locked" From: LegalOn < no-reply@legalon-cloud.com > |
Please unlock your account using the unlock URL provided in the email. If the account unlock is successful, [Account Unblocked] will be displayed.
If the unlock URL expires, reset your Password using the method described in " Reset Password ".
If you see the message: [There was a problem with your Active account. Please log in again.]
This message appears if you are using the IP address connection restriction option and accessed from a network not on your approved list, or if your account was suspended during login. For details, contact your IT Administrator.
If the issue persists, please contact our support team to
Click the leftmost emoji (dissatisfied face) under "Did this answer help you?" at the bottom of the page to launch a chat.