Skip to main content

When I open the Help page, an error screen is displayed

Please check that there are no issues with your Login status or the settings for the site you are trying to access.

Written by LegalOnサポートチーム

This document has been generated with machine translation.


If an error message is displayed when you access the LegalOn Help page, please try the following steps in order.

Error Message

This article cannot be loaded. You may need to perform a Login first.

Please send us a message or log in from LegalOn

1. After logging in to LegalOn, open the Help page again

Please open the Help page again while logged in to LegalOn from " https://app.legalon-cloud.com/ ".

Important Note

Please open the Help page in the browser you used to log in to LegalOn.

If you open the Help page in a browser other than the one you used to log in to LegalOn, a similar error screen will display.

2. Check if access is permitted

Due to your company’s policies, access to the LegalOn Help Center may be blocked.

Please ask your System Administrator to allow the list of access points listed under "■ Network Environment" in the "LegalOn System Requirements " section.


If the issue persists, please contact our support team.

* Clicking the leftmost icon (the frowny face) under "Did this answer resolve your issue?" at the bottom of the page will launch the chat.

Did this answer your question?