This document has been generated with machine translation.
This section explains what to do if an error occurs when a client submits a request from the request form.
Please check the following information based on the error message displayed.
*If you are not the Module Administrator, please share this page with the Module Administrator and ask them to investigate the issue.
An error has occurred. Please try again later.
If reCAPTCHA is Enabled on a [Open to Everyone] form, an Error will display if your company’s network is blocking reCAPTCHA’s communication destination.
Please try one of the following methods.
Allow reCAPTCHA traffic
reCAPTCHA is automatically activated on [Open to All] forms that do not have IP address restrictions set.
If you are implementing network controls, please check " LegalOn System Requirements " > "Network Environment" for destinations that require communication permission.
If the required destinations are not permitted, errors may occur during form display or transmission, preventing proper use.
If you are implementing network controls, please ask your system administrator to configure the necessary permissions.
Disabled reCAPTCHA (Set IP address restrictions)
If a module administrator registers one or more IP address restrictions, reCAPTCHA will be automatically deactivated.
This allows users to open the form without needing to allow reCAPTCHA communication.
For instructions on how to configure this, please refer to " Create a Project Submission Form to Accept Projects - [If You Have a Form with a 'Anyone Can Post' Visibility Setting] Setting IP Address Restrictions."
However, if IP address restrictions are set, the form cannot be accessed from IP addresses other than those registered.
If you are accepting submissions from multiple clients, please be mindful of the permitted access range.
Note
reCAPTCHA is an automated verification feature provided by Google that prevents fraudulent bulk transmissions. For information on form visibility and security, please refer to " Create a Project Submission Form to Accept Projects."
The page you are looking for does not exist or you do not have the necessary permissions to access it
Module administrators should check the following in order.
*If you are not the Module Administrator but are experiencing an issue, please share this page with the Module Administrator and request an investigation.
1. Open the [Case Submission Form ] and verify that the form is published
This error displays if the Case Submission Form is not published. Please verify that the form is published.
2. Verify that the user experiencing the issue is accessing the form from a global IP address registered in [ IP address restriction for case submission forms ]
If you have set up [ IP address restriction for the Case Submission Form ], this error will be displayed if the form is accessed from a global IP address that is not registered.
Obtain the global IP address from which the user experiencing the issue is accessing the form, and verify that it matches the global IP addresses registered in [ IP address restriction for the Case Submission Form ].
Note
You can view the global IP address currently in use for your internet connection by accessing a network information check site from the device experiencing the issue.
Check the Current Global IP Address You Are Using to Connect to the Internet | CMAN Internet Services ( http://www.cman.jp/network/support/go_access.cgi )
If the global IP address of the user experiencing the issue does not match the global IP addresses registered in the [Case Submission Form IP Restrictions ], they may be accessing the site from one of the following locations:
Public Wi-Fi or mobile networks (4G, etc.)
Your home network while working remotely
In this case, the issue can be resolved by reconnecting to the office network via a VPN or similar method.
*Please consult your company’s System Administrator regarding VPN settings.
If the issue persists even while connected to the office network, you may have been assigned a global IP address not registered in the [IP address restriction] for the Case Submission Form. Please consult your company’s Administrator and try accessing the form again using an approved IP address.
An error has occurred. Please click the "Submit" button again. If the issue persists, please access the form URL again, enter all required fields, and try submitting it once more.
This error may display after the requester enters the required information in the Case Submission Form and clicks [Confirm Submission].
In this case, the following possibilities exist:
Form fields or settings were changed while the request form was being filled out
The reCAPTCHA server is not authorized
An issue occurred in your environment, causing a failure in authentication
Please check the following steps in order.
1. [Client] Access the form URL again
Please ask the requester to access the form URL again, enter each field, and then try the transmission.
2. Check the form fields and settings
Please verify that the form is not in the following Status:
Set to "Private"
Delete
The space designated as the [Space for Creating Cases] has been deleted
*Please check this in the [ Space ] settings screen.
3. [Client] Check your environment
Failure in authentication may have occurred due to the client's environment.
Please ask the requester to try the following steps.
Update the browser to the new version
Restart the browser
Delete cookies and cache
*Please note that deleting cookies will erase your Login status for various websites and some of the information saved on those sites.Open an incognito window and access the form URL
Access the form URL using a different browser
Wait a while and then access the form URL
4. Check the reCAPTCHA communication status
If reCAPTCHA is Enabled on a form that allows anyone to submit, an error may display if your company’s network is blocking reCAPTCHA’s communication destinations.
If all of the following conditions are met, please review the information in " An error has occurred. Please try again later. "
[ IP address restriction ] is not set
The form where the error occurred is set to [Open to Everyone]
If the issue persists after trying both methods, please contact us with the following information:
Time the error occurred
A screenshot of the error screen
If the issue persists, please contact our support team.
* Clicking the leftmost icon (the frowny face) under "Did this answer help you?" at the bottom of the page will launch a chat.