LegalOn

LegalOnサポートチーム

Accept/manage cases

This section describes the procedure for adding an email address for receiving project inquiries using a custom domain.

Add an email address for accepting requests for any domain

Prepare in advance

Here's how to send a message from Slack to LegalOn.

[For Clients] Sending Messages to Cases from Slack

Here are the steps for submitting a case to LegalOn from the case submission form.

[For Clients] Submit a Case from the Request Form

This guide explains how to perform case requests and message transmission from Microsoft Teams (hereinafter referred to as "Teams") to LegalOn.

Request a project or send a message from Microsoft Teams

Request a project / Communicate about a project

Please review the error message and follow the instructions provided.

An error message appears, and I cannot submit a request from the project submission form.

Please share this page with your company's system administrator and ask them to change the settings for your company's systems and services.

Files attached to the request email are not attached directly to the case

If multiple cases are created for the same issue, there may be several possible causes. Please try the steps listed on this help page in order.

Multiple cases are being created

I can't click "Review Submission" on the case form (the button is grayed out)

Troubleshooting

LegalOn Cloud

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{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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