This document has been generated with machine translation.
Please review the Error message and follow the instructions provided.
This section describes how to handle an error that occurs when a requester submits a case from the case submission form.
Please check the following based on the Error message displayed.
The page you are looking for does not exist or you do not have the required permissions to access it.
Module Administrators should check the following in order:
* If you are not a module administrator and encounter this issue, share this page with your module Administrator and request their investigation.
Open the [Cases Acceptance Form ] and verify that the cases acceptance form is published.
This error is displayed when the case submission form is not published. Verify that the relevant case submission form is published.
2. Open [ IP address restriction ] and verify that at least one global IP address is registered.
To prevent unauthorized third-party use, this Error will be displayed regardless of whether the form is public or private if no global IP addresses are registered.
Register at least one global IP address that is Enabled for the case acceptance form.
For details on setting IP address restrictions, refer to " Create a Project Acceptance Form to Receive Projects - 2. Setting IP Address Restrictions ".
3. Verify that the person experiencing the issue is accessing from a global IP address registered in [ IP address restriction ].
Accessing the form from a global IP address not registered in [ IP address restriction ] will trigger this Error.
Obtain the global IP address from which the user with the issue accessed the form and verify whether it matches any global IP addresses registered in [ IP address restriction ].
Note
Accessing a communication information check site like the one below from the device experiencing the issue will display the global IP address in use for your current internet connection.
Check your current global IP address for internet connection l CMAN Internet Services ( http://www.cman.jp/network/support/go_access.cgi )
If the global IP address of the user experiencing the issue does not match the global IP address registered in [ IP address restriction ], they may be accessing from one of the following locations:
Public Wi-Fi or mobile networks (4G lines, etc.)
Home network for remote work
In this case, the issue can be resolved by reconnecting to the office network via VPN or similar means.
*Please consult your company's System Administrator regarding VPN settings.
If the issue persists despite connecting to the office network, you may have been assigned a global IP address not registered in [ IP address restriction ]. Please consult your company's System Administrator and try accessing again using an approved IP address.
An error has occurred. Please click the Resend button. If the issue persists, please access the form URL again, re-enter all fields, and try transmission once more.
This error may Display after the requester enters required information in the case acceptance form and clicks [Confirm Transmission].
In this case, the form fields or settings may have experienced a change while the requester was filling out the form. The requester and module administrator should check the following in order:
Requester: Please access the form URL again, re-enter all fields, and try transmission.
2. Module Administrator: Verify that the form has not been set to private.
3. Module Administrator: Verify that the form has not been subject to a Delete.
4. Module Administrator: Check the [ Space ] settings screen to confirm that the space designated in [Create Cases in Space] has not been deleted.
If the issue persists, please contact our support team to.
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