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Please review the Error message and follow the instructions provided.
This section describes how to handle errors that occur when a requester submits a case from the case submission form.
Please check the following based on the displayed error message.
* If you are not a Module Administrator and encounter an issue, share this page with the Module Administrator and request their investigation.
An error has occurred. Please try again later.
If reCAPTCHA is Enabled on the [Anyone Can Submit] form and your company's network blocks communication to reCAPTCHA, this Error will appear.
Please try one of the following methods:
Allow reCAPTCHA communication
reCAPTCHA is automatically Activate on [Anyone can post] forms that do not have IP address restriction set.
If you manage network controls, please check the " LegalOn System Requirements " > "Network Environment" section for the access destinations that require communication permission.
If required destinations are not permitted, errors may occur when displaying or during transmission of the form, preventing proper use.
If network controls are in place, please request your System Administrator to configure the necessary permissions.
Disabled reCAPTCHA (Set IP address restriction)
When a Module administrator registers one or more IP address restrictions, reCAPTCHA is automatically deactivated.
This allows forms to be opened without permitting communication to reCAPTCHA.
For setup instructions, refer to " Creating a Case Submission Form to Accept Cases - [When there is a form with the 'Anyone can post' visibility setting] Setting IP Address Restrictions ".
However, if IP address restrictions are set, the form cannot be accessed from any IP address other than those already registered.
If you need to accept submissions from multiple requesters, please be mindful of the access permission scope.
Note
reCAPTCHA is an automated verification feature provided by Google that prevents fraudulent bulk transmission. For details on form visibility and security, refer to " Create a Project Acceptance Form to Receive Projects ".
The page you are looking for does not exist or you do not have the required permissions to access it.
Module Administrators should check the following in order:
* If you are experiencing issues and are not a Module Administrator, share this page with the Module Administrator and request an investigation.
Open the [Case Acceptance Form ] and verify that the case acceptance form is published.
This Error is displayed when the case acceptance form is not published. Verify that the relevant case acceptance form is published.
2. Verify that the user experiencing the issue is accessing from a global IP address registered in [ Case Submission Form IP address restriction ].
If [ Case Submission Form IP Address Restrictions ] are enabled, accessing the form from a global IP address not registered will display this Error.
Obtain the global IP address from which the user is accessing and verify if it matches any global IP addresses registered in the [Case Submission Form IP Address Restrictions ].
Note
Accessing a communication information check site like the one below from the device experiencing the issue will display the global IP address in use for your internet connection.
Check your current global IP address for internet connection l CMAN Internet Services ( http://www.cman.jp/network/support/go_access.cgi )
If the global IP address of the user experiencing the issue does not match the global IP addresses registered in the [Case Acceptance Form IP Address Restrictions ], they may be accessing from one of the following locations:
Public Wi-Fi or mobile networks (4G lines, etc.)
Home network via remote work
In this case, the issue can be resolved by reconnecting to the office network via VPN or similar means.
*Please consult your company's System Administrator regarding VPN settings.
If the issue persists despite connecting to the office network, you may have been assigned a global IP address not registered in the [Case Submission Form IP address restriction ]. Please consult your company's System Administrator and try accessing again using an approved IP address.
An error has occurred. Please click the Resend button. If the issue persists, please access the form URL again, please enter all fields, and try submission once more.
This error may display after the requester enters the necessary information in the cases submission form and clicks [Confirm Submission].
In this case, the following possibilities exist:
Form fields or settings were changed while the request form was being filled out
The reCAPTCHA communication destination is not permitted
An issue occurred in your environment, resulting in authentication failure.
Please check the following in order:
1. [Client] Access the form URL again
Please ask the requester to access the form URL again, re-enter each field, and then try transmission from there.
2. Verify form fields and settings
Please verify that the form is not in the following Status:
It is set to private
Deleted
The space designated in [Space to Create Cases] has been deleted.
※ Please check via the [ Space ] settings screen.
3. [Requester] Check your operating environment
Authentication may have experienced a failure due to the customer's environment.
Please ask the requester to try the following steps:
Update the browser to the latest version
Restart the browser
Delete cookies and cache
*Please note that deleting cookies will erase your login status for various websites and some information stored on websites.Open an incognito window and access the form URL
Access the form URL using a different browser
Wait a while and access the form URL
4. Check the Status of reCAPTCHA communication permissions
If reCAPTCHA is Enabled on a form set to [Anyone can submit], this Error may appear if reCAPTCHA communication destinations are blocked on your company's network.
If all of the following conditions are met, please review the information provided in " An error has occurred. Please try again later. "
You have not set [ IP address restriction ]
The form where the Error occurred is set to [Anyone can submit].
If the issue persists regardless of the method used, please contact us with the following information:
Time the Error occurred
Screenshot of the Error screen
If the issue persists, please contact our support team to
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