This document has been generated with machine translation.
Check the error message and follow the instructions.
This section describes what to do if an error occurs when a client submits a case using the case submission form.
Please check the following according to the error message displayed.
The page you are looking for does not exist or you do not have permission to access it.
Module administrators should check the following in order.
If you are not the module administrator and encounter a problem, share this page with the module administrator and request an investigation.
1. Open the " Case Submission Form " and check that the case submission form is public.
This error is displayed when the case acceptance form is not public. Please check that the relevant case acceptance form is public.
2. Open " IP Address Restrictions " and check that at least one global IP address is registered.
To prevent unauthorized use by third parties, this error will be displayed regardless of whether the form is public or private if no global IP addresses are registered.
Register at least one global IP address that can use the case acceptance form.
For details on how to set IP address restrictions, refer to " Create a case acceptance form and accept cases - 2. Set IP address restrictions."
3. Check that the person experiencing the problem is accessing from a global IP address registered in [ IP Address Restrictions ].
This error will be displayed when the form is accessed from a global IP address that is not registered in [IP Address Restrictions ].
Obtain the global IP address from which the person experiencing the problem is accessing the form, and check whether it matches the global IP addresses registered in [ IP Address Restrictions ].
Additional
You can display the global IP address currently used for your Internet connection by accessing the following communication information confirmation site from the device experiencing the problem.
Check the global IP address you are currently using to connect to the Internet l CMAN Internet Services ( http://www.cman.jp/network/support/go_access.cgi )
If the global IP address of the source of the problem does not match the global IP address registered in [ IP Address Restrictions ], you may be accessing from one of the following locations.
Public Wi-Fi or mobile networks (such as 4G networks)
Remote work using your home network
In this case, the issue can be resolved by reconnecting to the office network via VPN or similar.
*Please consult your system administrator for VPN settings.
If you are connected to your office network but still encounter problems, you may have been assigned a global IP address that is not registered in [ IP Address Restrictions ]. Please consult your system administrator and try accessing again with an approved IP address.
An error has occurred. Please press the "Resend" button. If the problem persists, please access the form URL again, re-enter each item, and try sending again.
This error may appear after the requester has entered the necessary information in the case acceptance form and clicked "Confirm transmission."
In this case, the form items or settings may have been changed while the case reception form was being filled out. Please check the following in order with the requester and module administrator.
1. Requestor: Please access the form URL again, re-enter each item, and then try sending again.
2. Module administrator: Check that the form has not been set to private.
3. Module administrator: Check that the form has not been deleted.
4. Module administrator: Check the Space settings screen to see if the space specified in Create Case has been deleted.
If the problem persists, please contact our support team.
* Click the leftmost emoji (dissatisfied mark) in the "Did this answer solve your problem?" section at the bottom of the page to start a chat.