This document has been generated with machine translation.
Check the error message and take action according to the description.
This section describes what to do if an error occurs when a client requests a case through the case acceptance form.
Please check the following according to the error message displayed.
The page you are looking for does not exist or you do not have permission to access it.
Service administrators should check the following in turn
*Please share this page with the service administrator and ask him or her to investigate the problem if you are not the service administrator.
1. Open [Receipt Form] and check if the Receipt Form is open to the public.
This error is displayed when the form is not open to the public. Please make sure that the form is public.
2. Open [IP Address Restrictions] and check if at least one global IP address is registered.
To prevent unauthorized use by third parties, this error will be displayed regardless of whether the form is public or private if none of the global IP addresses are registered.
Please register at least one global IP address that can use the case acceptance form.
For details on how to set IP address restrictions, please refer to "Creating/Publishing a Case Acceptance Form - 2.
3. Check whether the person causing the problem is accessing from a global IP address registered in [IP Address Restrictions].
This error message will appear if the form is accessed from a global IP address that is not registered in the "IP Address Restrictions" field.
Obtain the access source global IP address of the person causing the problem and check if it matches the global IP address registered in [IP Address Restrictions].
supplement
From the terminal where the problem is occurring, access the communication information verification site as shown below, which will display the global IP address used for the current Internet connection.
Confirm the global IP address from which you are currently connected to the Internet l CMAN Internet Service (http://www.cman.jp/network/support/go_access.cgi)
If the global IP address of the access source of the person causing the problem does not match the global IP address registered in [IP Address Restrictions], the person may be accessing from the following location.
Public wireless LANs and mobile networks (e.g., 4G lines)
Remote work and home networking
In this case, reconnecting to the office network via VPN or other means will solve the problem.
Please consult your system administrator regarding VPN settings.
If the problem occurs even though you are connected to the office network, a global IP address that is not registered in [IP Address Restrictions] may have been assigned.
An error has occurred. Please press the submit button again. If the problem persists, please access the URL of the form again, fill in each field again, and try to submit.
This error may appear after the requester has filled out the case acceptance form and clicked [Confirm Submission].
In this case, the form items or settings may have been changed while the case acceptance form was being filled out. Please check the following in turn by the requester and the service administrator
1. requester: Please access the URL of the form again, fill in each field again, and try to submit the form.
2. service administrator: please make sure that the form is not private.
3. service administrator: please make sure that the form has not been deleted.
4. Service Administrator: Please check the [Space] setting screen to see if the space specified in [Space for creating forms] has been deleted.
If the problem persists, please contact our support team.
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