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【For Clients】Send Messages to Cases from Slack

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Written by LegalOnサポートチーム
Updated over 2 months ago

This document has been generated with machine translation.


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This article explains how to perform the transmission of messages from Slack to LegalOn.

This article is intended for clients who do not have a LegalOn Account. Please use it when deploying operations internally.

Usage Cases

Message Input Restrictions

  • Character limit: Maximum 3000 characters

  • Mentions: Maximum 50 Cases

Files that can be attached and imported with messages

  • File formats: Please refer to "■Supported File Formats > ◇File Formats Importable from the LegalOn Interface" in the " LegalOn System Requirements " section.

  • Individual File Size: 10MB or less

  • Total file size: 20MB or less

  • Number of files: Up to 10

  • File name: Maximum 200 characters (including extension)

Send a message transmission from Slack

Click [Reply to Thread] displayed within the Slack message

* Be sure to click the [Reply to Thread] button within the message to please enter your message. If you reply using Slack's standard thread reply function, the reply message will not be integrated with LegalOn.

2. Enter your message and click [Transmission].

Click [Upload File] to attach a file.

The transmission of the message will be applied in both the [Slack] tab on the Cases Details screen and the Slack thread.

Important Note

  • Do not reply using Slack's standard thread reply function. Always click the [Reply to Thread] button within the message to please enter your message. Messages replied to within a thread will not be applied in LegalOn.

  • You cannot Save or Delete transmission messages afterward.

  • Attachments must meet the requirements specified in the 'Terms of Use '. If you attach a file that does not meet the requirements and send the message, the transmission will result in Failure and all input content will be lost.

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