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[For Clients] Sending Messages to Cases from Slack

Here are the steps for sending a message from Slack to LegalOn.

Written by LegalOnサポートチーム

This document has been generated with machine translation.


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This article is intended for clients who do not have a LegalOn account. Please use it when implementing the service internally.

Terms of Use

Message Length Limits

  • Character Count (Recommended): Up to 3,000 characters(*)

  • Mentions: Up to 50 cases

Files That Can Be Attached to Messages and Imported

  • File Formats: Please refer to “■ Supported File Formats > ◇ File Formats That Can Be Imported from the LegalOn Interface” in “ LegalOn System Requirements.”

  • File Size per File: 100 MB or less

  • Total file size: 200 MB or less

  • Number of files: Up to 10 per message

  • File name: Up to 200 characters (including the file extension)

(*) If a message transmitted via Slack exceeds 3,000 characters, the excess characters will not be applied to LegalOn.

Send a message from Slack

Please reply to the message in the Cases Slack thread.

Click [+] → [Upload from Computer] to attach a file.

The message you send will be applied to both the [Slack] tab on the case details screen and the Slack thread.

Important Notes

  • Messages cannot be edited or deleted after they have been sent.

  • Please ensure that any attached files meet the requirements specified in the “ Terms of Use.” If you send a message with a file that does not meet the requirements, only the file that meets the requirements and the message body may be applied to LegalOn.

    Additionally, if a file does not meet the requirements and is not applied, a notification message will be sent via the thread to the Slack user who sent the file. Please check the content of the message for the reason why the file was not applied.

Note

  • If you edit or delete a message that has already been sent in Slack, it will be applied to LegalOn as edited or deleted.

  • However, even if you save or delete a message sent in Slack later, the changes will not be applied in the following cases:

    • Adding or changing certain emojis

    • Adding or deleting attachments

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