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[For Clients] Sending Messages to Cases from Slack

Here's how to send a message from Slack to LegalOn.

Written by LegalOnサポートチーム

This document has been generated with machine translation.


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This article is intended for clients who do not have a LegalOn account. Please use it when implementing the service internally.

Terms of Use

Message Length Limit

  • Character Limit: Up to 3,000 characters

  • Mentions: Up to 50 cases

Files That Can Be Attached to Messages and Imported

  • File formats: Please refer to "■ Supported File Formats > ◇ File Formats That Can Be Imported from the LegalOn Screen" in " LegalOn System Requirements."

  • File size per file: 10 MB or less

  • Total file size: 20 MB or less

  • Number of files: Up to 10

  • File name: Up to 200 characters (including the file extension)

Send a message from Slack

1. Click [Reply to Thread] displayed within the Slack message

*Please enter your reply by clicking the [Reply to Thread] button within the message. If you reply to the thread using Slack’s standard features, your reply will not be synced with LegalOn.

2. Enter your message and click [Transmission]

Click [Upload File] to attach a file.

The message you send will be applied to both the [Slack] tab on the case details screen and the Slack thread.

Important Note

  • Do not reply to the thread using Slack’s standard features; please click the [Reply to Thread] button within the message to enter your reply. If you reply directly in the thread, the message will not be applied to LegalOn.

  • Messages cannot be edited or deleted after they have been sent.

  • Please ensure that any attached files meet the requirements listed in the " Terms of Use." If you send a message with a file that does not meet the requirements, the transmission will fail and all your input will be lost.

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