This document has been generated with machine translation.
When you send an email with an attachment, the following issue may occur on the project details screen.
The attached file is automatically compressed into a password-protected ZIP file
The file is not attached directly; instead, a URL to Download the file is applied
*In some cases, a PDF file may be attached, and when you open this PDF, it may contain a link to Download the file.
This issue is caused by settings in your company’s email security system or file transfer services that automatically encrypt attachments when sending emails to external recipients.
Please consult your system administrator to see if the following settings can be configured:
Register the project request email address on the whitelist (or configure an exclusion) in your system or Services to prevent automatic encryption of attachments
Examples of security services |
If the issue persists, please contact the support team.
* Clicking the leftmost icon (the frowny face) under "Did this answer resolve your issue?" at the bottom of the page will launch a chat.