This document has been generated with machine translation.
Please share this page with system administrator and ask him or her to change the settings of your company's installed systems and services.your company's
When you send a request e-mail with a file attached, the following phenomenon may occur on the case details screen.
Attachments are automatically zipped with password
The file is not directly attached, but reflects the URL for downloading said file.
*A PDF file is attached, and when you open this PDF file, you may find a link to download the file.
This phenomenon is caused by the mail security system or file transfer service installed in your company, which is configured to automatically encrypt attached files when sending mail to outside the company.
Please consult your company's system administrator to see if the following settings are possible.
Register (or exclude) e-mail addresses for case requests on the white list of installed systems and services to prevent automatic encryption of attachments.