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Please share this page with your company's system administrator and request configuration changes for your company's installed systems and services.
When sending an email with an attachment, the following issues may occur on the case details screen:
The attached file is automatically password-protected and zipped.
The file is not attached directly; instead, a URL for Downloading the file is applied
*If a PDF file is attached, opening this PDF may display a download link for the file.
This behavior is caused by settings in your company's email security system or file transfer service that automatically encrypt attachments when sending email externally.
Please consult your System Administrator about the possibility of implementing the following settings:
Add the project request email address to the whitelist (or exclusion list) of the implemented system/service to prevent automatic encryption of attachments
Example Security Services |
If the issue persists, please contact our support team to
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