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This article is intended for clients. Please use it when implementing these operations internally.
Terms of Use
Files That Can Be Imported by Attaching Them to the Case Submission Form
(*1) Files that can be attached via [AI Automatic Contract Check] are Word files (.doc or .docx) and PDF files. (*2) Only one file can be attached via the [AI Automatic Contract Check] feature. If this option is available on the form, the limit for the number of files that can be attached via other options is 9 (this applies even if no file is attached via this option). |
Submit a case request from the Case Submission Form
1. The requester opens the form URL
*For forms marked as “Internal,” a Login screen may appear. In this case, the form will be displayed after you log in.
2. Enter the required information and click [Review Transmission]
3. Review the details and click [Transmission]
Once the request is complete, an email containing one of the following will be sent to the Email address entered in the [Email Address] field.
Transmission from | Subject | Body |
{Default Cases Reception Email Address (*1)} | Your request was received from the form {Case Number} {Case Name} | {Request details as entered in the form}(*2) |
Same as above | We have received a request from the form | A request was received from the form |
(*1) This is the default case reception Email address automatically issued to Tenants upon signing a Matter Management contract. Please note that this sender Email address cannot be changed.
(*2) Files attached to the form will be included as email attachments if their total size is 20 MB or less. If the total size exceeds 20 MB, only the file names of all attached files will be listed in the body of the email.
Note
For forms marked [Public: Anyone can submit], a system called reCAPTCHA may automatically activate to prevent unauthorized transmissions.
Troubleshooting
When attaching a contract via [AI Automatic Contract Review]
If you submit a request using the [AI Automatic Contract Review] field that is enabled on the form, the AI will automatically perform an initial review based on the contract review criteria set by the legal department.
Please refer to the following steps to register for [AI Automatic Contract Review].
1. Upload the contract to be reviewed
2. Select the [Contract Type]
LegalOn will automatically send you an email containing the results of the contract review from the system.
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Additional Information
For LegalOn Users:
To enable the [AI Automatic Contract Review] feature, various contracts and prior setup are required. For details, see “ Enabling AI Automatic Contract Review When Submitting a Form Request.”