This document has been generated with machine translation.
This section explains what to do if the "Confirm Submission" button is grayed out (inactive) and cannot be clicked when a client submits a request from the case submission form.
Please check the following steps in order.
1. Check for missing required fields
Please check that you have not omitted any fields marked [*Required].
2. Check if you are using your browser’s autofill feature
If you are using your browser’s autofill (auto-complete/suggest) feature to enter information, the form may interpret the field as empty even if text is displayed in the input box.
Current, we have confirmed that this occurs with the following fields:
Shared email address
For the relevant fields, please try the following steps in order.
① For "Requesting Department" (select field)
Click the displayed requesting department once, then click and select the correct requesting department from the candidates displayed in the drop-down menu
② For shared Email addresses (manually entered fields)
Place the cursor in the input field and press the Enter key to confirm the entry.
* Pressing the Enter key confirms your entry.
If the issue persists, please try the following:
Delete all entered content
Re-enter the information manually
(You can also paste the copied content using "Ctrl+V.")
If the issue persists, please contact our support team.
* Clicking the leftmost icon (the frowny face) under "Did this answer help?" at the bottom of the page will open a chat window.