This document has been generated with machine translation.
Please follow the instructions below.
This section describes how to resolve the issue when the "Confirm Submission" button is grayed out (inactive) and cannot be clicked when a client submits a request from the case submission form.
Please check the following steps in order.
1. Check for missing required fields
Please check that all fields marked [*Required] have been entered.
2. Check if you are using your browser’s autofill feature to enter information
If you are using your browser’s autofill (auto-complete/suggest) feature to enter information, the form may recognize the field as empty even if text is displayed in the input field.
Current, we have confirmed that this occurs with the following fields:
Shared email address
For the relevant fields, please try the following steps in order:
① For the "Requesting Department" (select field)
Click the displayed Requesting Department once, then click the correct Requesting Department again from the candidates shown in the drop-down menu to select it
② For shared Email addresses (manually entered fields)
Place the cursor in the input field and press the Enter key to confirm the entry
* Pressing the Enter key confirms your input.
If the issue persists, please try the following:
Delete all the entered content
Re-enter the information manually
(You can also paste the copied content using "Ctrl+V.")
If the issue persists, please contact our support team.
* Clicking the leftmost icon (the frowny face) under "Did this answer help?" at the bottom of the page will open a chat window.