This document has been generated with machine translation.
Please follow the instructions provided.
This document describes how to resolve the issue where the "Confirm Submission" button is grayed out (inactive) and cannot be clicked when a requester submits a case from the case submission form.
Please check the following in order:
1. Check for missing required field entries
Please enter any fields marked [*Required] to ensure they do not contain any missing information.
2. Check if any fields were filled using browser autofill
If you are using your browser's auto-fill (or autocomplete/suggest) feature to input data, the form may recognize the field as empty even if text appears in the input box.
Current status: We have confirmed this issue occurs with the following fields:
Requesting Departments
Shared Email Address
For the affected fields, please try the following steps in order:
① For Requesting Department (select field)
Click the displayed Requesting Department once, then click and select the correct Requesting Department from the candidates displayed in the dropdown menu.
② For Share Email Address (manual input field)
Place the cursor in the input field and press the Enter key to confirm the input.
* Pressing the Enter key confirms the input.
If the above does not resolve the issue, please try the following:
Delete all the entered content once.
Re-enter the information manually
(You can also paste copied content using "Ctrl+V".)
If the issue persists, please contact our support team.
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