This document has been generated with machine translation.

This article is intended for the following readers. Please feel free to use it when implementing this system internally.

Clients who do not have a LegalOn account
LegalOn users (legal professionals)

Terms of Use

Message Input Limits

Character limit: Up to 3,000 characters

Files that can be imported from messages

File formats: Please refer to "■ Supported File Formats > ◇ File Formats That Can Be Uploaded from the LegalOn Screen" in " LegalOn System Requirements."
File size per file: 10 MB or less
Total file size: 20 MB or less
Number of files: Up to 10
File name: Up to 200 characters (including the file extension)

Important Notes Regarding Cases and Message Transmission

Simply mentioning "LegalOn" in a message will not apply your case request to LegalOn. Be sure to select the Case Submission Form to submit your request.
Messages sent using Teams’ standard features will not be applied to LegalOn. Please enter your message from [Reply in Thread] and post it.
Messages cannot be edited or deleted after they have been sent.
Please ensure that any attached files meet the requirements listed in the "Terms of Use." If you send a message with a file that does not meet the requirements, the transmission will fail and all your input will be lost.

[For Clients] Submitting a Case from Teams

When requesting a case from Teams, you can create a channel within your team to request the case and conduct related communications within a thread in that channel.

1. Create a channel

① Open Teams and select [Teams]

② Click [...], then [Add a channel] for the team you belong to

③ On the channel creation screen, configure the following settings and click [Create]

Field	Description	Register
Channel Name	Enter the channel name.	Required
Description	Enter a description for the channel.	Optional
Select the channel type	Select from the following two types. (*) Standard: Accessible to all team members. Shared: Accessible to everyone within the organization, outside the organization, and all team members.	Required
Layout	Be sure to select [Post].	Required

(*) This feature is not available in "Private" mode.

You can request cases in the created channel.

For instructions on how to request a project, see " 2. Requesting a Project."

Important

Be sure to select [Post] for the layout.

2. Request a Project

① Open the channel you created in the steps under " 1. Create a Channel " and click [Post in Channel]

② Enter the subject and message, then click [Post].

③ Mention "LegalOn Matter Management" and select [Display List of Case Intake Forms] from the suggestions

"Display List of Case Intake Forms" will be automatically entered into the message.

④ Click [Post]

A list of case intake form options will be posted in the thread.

⑤ Select a case intake form and click [Open]

⑥ Enter the details of your request in the case intake form that opens in a separate browser (or tab), then click [Review Submission] → [Submit].

For information on how to fill out the case submission form and its restrictions, please enter " [For Clients] Submitting a Case from the Case Submission Form."

Once the case submission form is transmitted, a case will be created on the LegalOn case list screen.

Additionally, the request details will be posted to both the [Teams] tab on the case details screen and the Teams channel.

Note

The [Teams] tab is displayed only on the details screen for cases requested from Teams.

The [Teams] tab will not display on the details screen for cases created through other methods (such as creating or requesting a case from the product interface or email).

[Common for Clients and LegalOn Users] Transmission of a message from a Teams thread to the case details screen

1. In the [Reply in Thread] field of the thread where you submitted the case intake form, enter the mention "LegalOn Matter Management"

*Do not click [View List of Case Intake Forms], which is displayed when you add a mention.

2. Enter your message and click [Transmission]

The message will be posted to both the [Teams] tab on the case details screen and the Teams channel (thread).

Note

To attach a file to your message, click [+] → [Attach File] from [Reply in Thread].

[For LegalOn Users] Sending a message to a Teams thread from the case details screen

1. Open the case details screen for the relevant case, click the [Teams] tab, then click [Reply]

2. Enter your message in the [Create Teams Message] field and click [Send]

The message you send will also be applied to the corresponding thread in the Teams channel.

<RECOMMENDED> Pin or Save messages within a channel

When this feature is enabled to request cases from Teams, you can create multiple threads within a channel and send case requests to LegalOn from each thread.

If multiple threads are active within a channel, we recommend using the following Teams features to prevent mistakes in selecting the correct thread for your conversation.

Request a project or send a message from Microsoft Teams